Delivery & Returns
We are happy to deliver to a work or other chosen address given when placing order. The charges for delivery are £12.99 UK only. Europe, North America and Rest of World all goods are sent using Royal Mail postage charges which include tracking. We will always aim to have your items with you the next day (UK only).
General Information Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We will not be able to accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that ALL packages are signed for. On occasion, items may be lost in transit. If this occurs, please contact our customer services department by email at email@example.com or by telephone on 0141 554 0448 quoting your order number and full delivery address and we will investigate the issue.
If you are unhappy with your purchase we will (except in relation to any products purchased at reduced price during any sale) exchange or refund a product within 28 days of receipt, provided it is returned to us in a fully re-saleable condition. This does not affect cancellations or your statutory rights. We will exchange or refund a product purchased at reduced price during any sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition. Please complete the Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order. Products should be returned in their original packaging. Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund. When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department.
Our returns address is:
McDade Club Ties, Returns Department, 8 Rogart St, Bridgeton, Glasgow, G40 2AA
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Or for any other questions, please call us at Mcdades on 0141 554 0448